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Privacy Policy for E-Sign Flowise

1. Introduction

Flowise Pty Ltd (“we,” “us,” “our”) respects the privacy of its users (“you”) and is committed to protecting your information. This Privacy Policy describes how we collect, use, and handle your information when you access or use our e-signing services on our website, e-sign.flowise.co.za (the “Site”). By using our Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information from and about users of our Services. This includes:

• Personal Data: Information you provide directly to us. This may include your name, email address, telephone number, and any other identifier you may use to sign documents or create an account.
• Document Data: We collect the documents you upload for e-signing and the data within them. This includes the content of the documents themselves, the identity of the signers, and the time and date of the signatures.
• Derivative Data: Information our servers automatically collect when you access the Site. This may include your IP address, browser type, operating system, and the pages you visited.
• Third-Party Data: If you sign a document sent by a third party or if you use our services through a third-party platform, we may receive personal information from that third party to facilitate the e-signing process.

3. How We Use Your Information

We use the information we collect about you for the following purposes:

• To provide our services: To allow you to upload, sign, and manage documents electronically.
• To verify identity: To authenticate you as a user and to verify signatures on documents.
• To send service-related communications: To notify you about document status, new documents that require your signature, and other important service updates.
• To improve our services: We use usage data to understand how our Site is being used so we can improve its functionality and user experience.
• To enforce our rights: To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including billing and collection.

4. Disclosure of Your Information

We do not sell or rent your personal data to third parties. We may disclose the information we collect as follows:

• To Third Parties as Directed by You: We will share documents and related information with the other parties involved in the e-signing process (e.g., the sender and other signers of a document) to complete the transaction.
• To Third-Party Service Providers: We may share your information with third parties that perform services on our behalf, such as payment processors, data hosting services, and customer support. These providers are only given the information they need to perform their services and are required to protect your data.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

5. Data Security

We have implemented measures designed to secure your personal data and the documents you upload. We use encryption, access controls, and other technical and physical security measures to protect against unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Rights

You have certain rights regarding your personal data. You can access, correct, or delete your personal information by logging into your account or by contacting us directly.

7. Changes to Our Privacy Policy

We will post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Site homepage.